Returns Policy
Thanks so much for supporting ADRENALINE Magazine!
We’re a small independent team, so here’s everything you need to know about returns, refunds, and shipping – explained clearly and simply.
Returns & Refunds
All sales are final
Because we print in small batches and work independently, we can’t offer returns, exchanges, or refunds on:
- Print copies
- Digital editions
- Limited runs or special releases
- Pre-orders
If something arrives damaged or wrong
If your magazine arrives damaged, faulty, or you receive the wrong item, you’re protected under the Consumer Rights Act 2015.
Just email us within 30 days of receiving your order at adrenalinemag@mail.com with:
- Your order number
- Date ordered
- Photo(s) of the issue
We’ll sort it as quickly as possible with a replacement or appropriate fix.
Digital downloads
Digital editions can’t be refunded once the download link has been sent or accessed.
Shipping
We ship as fast as we can
We always aim to send your order within the timeframe shown at checkout, but these times are estimates, not guarantees.
Once your order has shipped
We use trusted third-party couriers. Once your order is with them:
- Delivery is out of our hands
- Delays or issues can sometimes happen
- But we will always try to help
We can assist by:
- Checking tracking
- Contacting the courier
- Helping with missing-parcel claims
Please note: we can’t guarantee replacements for items lost by couriers, but we’ll look at each case individually.
Make sure your address is correct
Please double-check your delivery address at checkout.
We can’t replace orders sent to an incorrect or incomplete address entered by the customer.
Need help?
Just drop us a message at adrenalinemag@mail.com – we’re always happy to help.